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Ticket System

The Ticket system allows members to create private support channels by clicking a ticket panel. Tickets help staff organize support requests, reports, appeals, and general assistance without cluttering public channels.

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How It Works

1. A member clicks the ticket button.
2. BlaZe creates a private ticket channel.
3. Support staff and authorized users can view the ticket.
4. The ticket can be closed when the issue is resolved.
5. Closed tickets can be reopened or permanently deleted.

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Multiple Ticket Panels

BlaZe supports multiple ticket panels. This allows servers to create separate panels for different purposes, such as:

• General Support
• Reports
• Applications
• Appeals
• Billing Support

Each panel can create tickets in a different category.

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Support Roles

During setup, a support role can be assigned. Members with the configured support role will automatically have access to tickets created through that panel.

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Ticket Transcripts

Premium plans support ticket transcripts. When enabled, BlaZe can send ticket transcripts to a configured channel when tickets are closed.